We want you to be confident in every purchase from Blacksmith Cycle. If something isn’t right, we’re here to help make the return or exchange process as straightforward as possible.

Step 1: Start a Return

All returns must be requested and approved before being shipped back to us.

To start a return, submit a return request through your Blacksmith Cycle customer account. Select the order and item(s) you would like to return and provide a reason for your request.

Step 2: Approval & Shipment

Once your return has been approved, you’ll receive instructions for sending your item back to us.

Unless the return is due to an error by Blacksmith Cycle or the product arrived damaged, return shipping costs are the responsibility of the customer.

Please do not ship products back to Blacksmith Cycle until your return request has been approved.

Step 3: Inspection & Refund

Once your return arrives, our team will inspect the item to confirm that it meets the eligibility requirements below.

Approved refunds will be issued to the original method of payment within 5–7 business days of receiving and inspecting the return. Your bank or credit card provider may require additional time for the refund to appear on your account.

Return Policy FAQs

What is eligible for return?

Regular-priced items may be returned within 30 days of purchase.

To be eligible for a return, items must be:

• New, unused, and unworn

• In new and resalable condition

• In their original packaging

• Returned with all original tags, accessories, manuals, and documentation

• Accompanied by proof of purchase or linked to a customer account showing the original transaction

All returned products are subject to inspection before a refund or exchange is approved.

Items that have been installed, used, worn, damaged, washed, or are otherwise no longer in new and resalable condition are not eligible for return.

What items are FINAL SALE?

The following items are FINAL SALE and cannot be returned, exchanged, or refunded:

• All markdown, sale, and clearance items

• Items specifically marked FINAL SALE

• Special-order items

• Custom builds

• Bikes with component swaps or custom configurations

• Electronics, including computers, trainers, smartwatches, and similar products

• Nutrition, food, and body-care products

• Gift cards

All markdown items are FINAL SALE. This includes products purchased at a reduced price as part of a sale, promotion, clearance, or permanent markdown.

Please review sizing, compatibility, specifications, and product details carefully before purchasing a FINAL SALE item.

What about special orders?

Products brought in specifically at a customer's request are considered special orders and are FINAL SALE.

Special-order products cannot be returned, exchanged, or refunded.

Please confirm sizing, compatibility, specifications, colour, and any other relevant product details before placing a special order.

Do I need proof of purchase?

Yes. Returns must be accompanied by the original receipt or be associated with a customer account showing the original transaction.

If proof of purchase cannot be verified, Blacksmith Cycle reserves the right to refuse the return or offer an exchange or store credit instead of a refund.

Can I exchange an item?

Eligible regular-priced products may be exchanged within the same 30-day return period, subject to product availability and the same eligibility requirements as returns.

If the replacement item is unavailable, an eligible return may be refunded to the original method of payment.

FINAL SALE items are not eligible for exchange.

Are shipping fees refundable?

No. Original shipping charges are non-refundable.

Return shipping is also the responsibility of the customer unless the return is due to an error by Blacksmith Cycle or the product arrived damaged.

What if my order qualified for free shipping?

If returning an item causes the original order to fall below the minimum purchase requirement for free shipping, the applicable original shipping cost may be deducted from your refund.

What happens if I received the wrong item?

If you received an item different from what you ordered, please contact Blacksmith Cycle as soon as possible.

Once the error has been confirmed, we will arrange the appropriate return, replacement, or exchange and cover the associated shipping costs.

What if my item arrives damaged?

Please inspect your order when it arrives.

If an item arrives damaged, contact Blacksmith Cycle as soon as possible and include your order information, a description of the issue, and photographs of the product and packaging where applicable.

Please retain all original packaging until the issue has been resolved.

Once confirmed, we'll work with you to determine the appropriate next steps.

How are refunds issued?

Once your return has been received, inspected, and approved, your refund will be issued to the original method of payment.

Please allow 5–7 business days for Blacksmith Cycle to process an approved refund. Your financial institution may require additional time before the refund appears on your account.

Original shipping charges are non-refundable.

Who pays for return shipping?

Unless Blacksmith Cycle made an error or the product arrived damaged, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked and insured shipping service.

Blacksmith Cycle is not responsible for returned items that are lost or damaged while in transit.

Questions?

Not sure whether your item is eligible for return or exchange?

Contact the Blacksmith Cycle team before sending your item back. We're happy to help with returns, exchanges, sizing, compatibility, or product questions.